- Has a relevant degree in Mechanical Building Services Engineering, or equivalent qualification or sufficient experience
Developing skills, knowledge, and experience
Taking the initiative in developing self and career; continuously assessing own abilities and aspirations, and evaluates them against suitable development and career opportunities within Black & White; fostering the long-term learning and development of others, and has a focus on the development intent and effect rather than on the formal role of training; striving to advance technical skills which differentiate Black & White from competitors; and demonstrating skill and technical competence in the discipline.
- Commits to own and others’ continuing professional development
- Actively develops the knowledge, experience, and skills of others, including those in other groups or offices e.g., acts as a mentor or coach, delivers training events, etc.
- Being sought out by others within and outside Black & White for their professional and technical expertise
- Supports the Technical Committee and drives or leads on technical initiatives
- Brings wide and varied experience to their professional or technical area e.g., experience in working in different locations
- Specialist technical knowledge or sector expertise
- Recognised as an expert within Black & White and the industry in his/her own region
- Writes articles for relevant trade or technical publications
- Provides thought leadership to discussions and resolutions of industry issues
- Promotes a culture of quality in the team, ensuring others can get things right first time
Planning and Organising
Identifying objectives clearly, planning actions, allocating tasks, and monitoring progress; coordinating with and informing others as necessary; having the ability to juggle different conflicting demands and priorities; and ensuring delivery is planned to include sufficient time for QA or QC.
- Adopts simplicity in approach to problems and solutions
- Liaises with other teams, the customer, and other external partners to organise everyone’s time efficiently
- Makes significant changes in own area to meet strategic needs
- Realistic about own and others’ capabilities
- Ensures people have the investment/resources/training they need to carry out their jobs and projects
- Switches quickly between different levels of thinking to be able to stand back and see the big picture
- Runs meetings efficiently, issues agendas in good time, ensures subjects are covered and actions taken
- Manages resources across multiple disciplines/functions/locations on a continuing basis
Thinking and Decision Making
Analytical, creative, and conceptual thinking; the ability to evaluate options, consider the consequences and implications, reach conclusions, and make recommendations and decisions.
- Deals with complex escalated problems within own area
- Creates new or better operational processes
- Makes time to review projects to identify and learn from successes and problems
- Thinks beyond the immediate task in hand and considers the impact of decisions further down the line
- Challenges existing working practices and suggests improvements
- Identifies patterns and trends and recommends action
- Provides in-depth analysis of problems and proposes solutions
- Brings others in to contribute to solutions
- Fosters the development of new ideas in others
- Is active in one or more Technical Committees, using the networks as a means of engaging with others to identify and develop new process or approaches
- Examines own area and compares methods and outcomes with other parts of Black & White and externally i.e., benchmarks own area’s performance and acts to improve
- Takes difficult decisions, explaining or defending the decision
- Criticises constructively
- Predicts long-term effects of current approaches by analysing entire processes; recommends alternative strategies
Commercial Awareness and Acumen
Understanding the importance of financial success and the willingness or ability to act in the interest of achieving it; negotiating the best terms for Black & White; managing legal and contractual aspects; and desiring to work efficiently, as time is money.
- Ensures Black & White competes effectively through a thorough understanding of external market conditions (fees, scope of service, conditions)
- Inputs to the overall business operating plan
- Considers both the cost and benefit to Black & White when making proposals for action
- Ensures Black & White competes effectively through a thorough understanding of external market conditions (fees, scope of service, conditions)
- Works to minimise costs and risks, and maximise income
- Demonstrates good commercial judgement, evaluating risks and making recommendations to reject commercially unattractive opportunities
- Considers alternative fee structures, minimizes or caps the liability of Black & White in any agreement
- Knows what the “One Global Team” approach can offer and promotes this to the customers
- Understands Black & White’s financial bidding processes and complies with them
- Delegates work to achieve best value
- Tenaciously chases cash for own projects
Building Customer/Client Relationships
The desire to delight customers (may be other individuals or offices within Black & White) by concentrating on discovering, understanding, and satisfying needs; networking, bringing people, opportunities, and activities together; and arranging win/win solutions.
- Acts with integrity, is straight-talking, respectful, and fair
- Actively investigates the client’s commercial aspirations and business needs, or finds out how the customer intends to use or benefit from the service being delivered
- Keeps in touch with customers between projects
- Is firm with customers when appropriate without causing unnecessary confrontation
- Uses personal achievements and the achievements of Black & White to the full in attracting clients
- Liaises with customers, keeps them informed, seeks feedback, listens to complaints and praise, manages expectations, and responds appropriately
- Keeps in touch with customers between projects
- Tailors service offered to customers’ needs (real and perceived)
- Is firm with customers when appropriate without causing unnecessary confrontation
- Identifies influencers and decision makers
- Thinks of how a person can be of value to other people they know
- Invests own time in fostering relationships with external business associates
- Proactively looks for potential issues and activities in terms of public relations
Communication
Receiving, interpreting, and imparting information and ideas, both written and spoken, to a wide range of people, influencing others.
- Debriefs and gives feedback sensitively, gives constructive criticism whilst at the same time keeping up motivation
- Where there is disagreement, facilitates discussion to negotiate a way forward
- Works to enhance Black & White’s reputation e.g., through maximising PR opportunities
- Makes persuasive high-level presentations internally and externally
- Good understanding of own culture, own body language, and their impact on others’ cultures; perceptive about hidden agendas
- Chairs meetings effectively; listens well, encourages others to offer ideas, collects facts, and defines a way forward
Teamwork and Leadership
Working in a group in a complementary fashion, which when effective, produces a holistic solution; liaising and cooperating with others; and being aware of own and others’ strengths and weaknesses.
- Promotes and enforces a culture of respect and inclusion of all in the business
- Supports others, even when they have made mistakes
- Identifies and actions training needs (own and others)
- Motivates without formal authority e.g., initiatives spanning across several groups
- Conducts regular team update meetings and shares or cascades information to colleagues in a timely and appropriate fashion
- Embraces change and is quick to role model the change
- Spots when tasks or projects are going off the rails and intervenes/assists in good time
- Deals with people issues fairly and consistently
- Strengthens team by incorporating specialists
- Incorporates existing staff into the team even if they have less than an ideal profile
- Actively supports and implements business management systems
- Ensures Project Managers on team actively update capstats
